Terms & Conditions (Shop Owners)

General T&C

a) The Jeweler hereby declares and confirms that all the information provided by him/her /it in the shop registration application for obtaining the online collecting services are extremely true and facts about it and/or its company/firm

b) Provided email id OR Owner's mobile number will be used for any further official communication

c) In case of any fraudulent transactions reported by bank, or non compliance of the other T&C we might be required to halt or discontinue the EMI facility for your shop.

d) Jewelfina is not liable for any kind of taxes as applicable on sale of your products to customers.

e) Upon approval of the credit card transaction or cardless EMI application, if incase of any disputes with the approving entity, customers need to directly workout a resolution with the approving banks/NBFC or Credit Card company. Jewelfina shall not be held responsible for any such disputes.

f) Service tax will be applicable on charges & may vary as per government rules and regulations.

g) Shop registration fees paid is non refundable and is charged to register with jewelfina for various services.


Credit Card EMI T&C

Customer need to have a valid credit card with credit limit from any of the below banks HDFC, Axis, ICICI, Kotak Mahindra, RBL(Ratnakar Bank), Central Bank, HSBC, Indusland Bank, Standard Chartard & American Express to use Credit Card EMI applications

a) Credit Card EMI transactions can be done on Platinum Jewelry, Silver Jewelry and Diamond Jewelry in 18ct.

b) Credit Card EMI transactions are not allowed on Gold Bullion in any form, Gold Coins in any form and 22 ct Gold Jewelry.

c) Invoice: Jeweler will be required to submit invoice of transactions completed on Credit Card EMI

d) Payments: Once Credit card transaction completes, the settlement of amount will be done to Jeweler's bank account in T+3 days. Settlement will deduct Credit card processing fees and EMI processing fees as mentioned, before we do the transfers.

e) Delivery: For a safe and secure environment it is required that jewelers hand over the product to the customer after receiving amount to their bank account, since in certain situations approval of Credit card EMI can take 24 hours.

f) Quality of Deliverables: Jeweler need to resolve any quality or service related issues with the customers for the jewelry sold, warranty/guarantee of the jewelry sold or on any exchange or return, as per internal policy of the Jeweler. Neither the approving bank nor JewelFina are liable for service or product quality related issues.

f) Quality of Deliverables: Jeweler need to resolve any quality or service related issues with the customers for the jewelry sold, warranty/guarantee of the jewelry sold or on any exchange or return, as per internal policy of the Jeweler. Neither the approving bank nor JewelFina are liable for service or product quality related issues.

g) Cancellation Policy: If the customer or jeweler wants to cancel purchase of the product after the transaction is approved, in such case Credit card EMI processing fees and EMI processing are not refundable. We will debit the same during the settlement of future transactions


Cardless or EMI without Credit Card T&C

a) EMI without Credit Card transactions can be done on Platinum Jewelry, Silver Jewelry and Diamond Jewelry

b) EMI without Credit Card transactions are not allowed on Gold Bullion in any form, Gold Coins in any form.

c) Areas: Currently EMI without Credit Card is available in city like Mumbai, Pune, Bangalore, Chennai, Hyderabad, Delhi, Jaipur, Ahmedabad, and Kolkatta.
Invoice: Jeweler will be required to submit invoice of transactions completed on EMI without Credit Card.

d) Payments: Once we get approval for customer application from approving entity, the settlement of amount will be done to Jeweler's bank account. Settlement will deduct any processing fees and EMI processing fees as mentioned, before we do the transfers.
Usual processing time of EMI without Credit Card applications is 3-4 working days after receiving all relevant information and all document from customer in required format.

e) Delivery: For a safe and secure environment it is required that jewelers hand over the product to the customer ONLY after receiving amount to their bank account.

f) Quality of Deliverables: Jeweler need to resolve any quality or service related issues with the customers for the jewelry sold, warranty/guarantee of the jewelry sold or on any exchange or return, as per internal policy of the Jeweler. Neither the approving bank nor JewelFina are liable for service or product quality related issues.

g) Cancellation Policy: If the customer or jeweler wants to cancel purchase of the product after the transaction is approved, in such case bank processing fees and emi processing are not refundable. We will debit the same during the settlement of future transactions.

h) Approval: The decision of approval or rejection of cardless EMI applications are with the approving entity or firms. Neither JewelFIna nor Jewelers can influence this decision.


Flexi EMI without Credit Card T&C

a) Flexi EMI without Credit Card transactions can be done on Platinum Jewelry, Silver Jewelry, Silver article and Diamond Jewelry etc.

b) Flexi EMI without Credit Card transactions are not allowed on Gold Bullion in any form, Gold Coins in any form.

c) Areas: Currently Flexi EMI without Credit Card is available in city 22 cities
Invoice: Jeweler might be required to submit invoice of transactions completed on Flexi EMI without Credit Card when asked.

d) Before submitting the EMI application, Shop owner needs to collect 10% of product value as down payment. The same needs to be confirmed to us while submitting Flexi EMI application

e) Payments: On approval as per agreement the amount is transferred to customer account. Expected TAT is 4-5 working days but can vary from case to case based on the information and documents given by the customers to the approving entities

f) Delivery: For a safe and secure environment it is required that jewelers hand over the product to the customer ONLY after receiving amount from them

g) Quality of Deliverables: Jeweler need to resolve any quality or service related issues with the customers for the jewelry sold, warranty/guarantee of the jewelry sold or on any exchange or return, as per internal policy of the Jeweler. Neither the approving bank nor JewelFina are liable for service or product quality related issues.

h) Cancellation Policy: If the customer or jeweler wants to cancel purchase of the product after the transaction is approved, in such case bank processing fees and EMI processing are not refundable. We shall settle the same during the any future transactions.

i) Post Approval: On approval, if customer does not bring the remaining amount to the shop, at his choice, than in such case the 50% down payment is non refundable, as EMI processing fees. The same should be communicated and documented with the customer at the respective shop before submitting EMI application.
On approval, when the customer brings the remaining amount to shop, on his choice, a EMI processing fees shall be deducted from the down payment given, remaining amount to be given back to the customers

j) Rejection: If for any reason, the approving entity cannot approve the application, in such a case the 10% down payment is full refundable.

k) Approval: The decision of approval or rejection of flexi cardless EMI applications are with the approving entity or firms. Neither JewelFIna nor Jewelers can influence this decision.

For any further queries please reach us at admin@jewelfina.com or call us at 7013457125